These Terms and Conditions set out the basis on which Rubbish Clearance Brompton provides rubbish removal, waste clearance, and related collection services. By booking a service, you agree to be bound by these terms. Please read them carefully before placing a booking.
In these Terms and Conditions, the following expressions have the meanings set out below:
1.1 Rubbish Clearance Brompton, we, us or our means the waste collection and clearance service provider supplying the services.
1.2 Customer, you or your means any individual, business, landlord, tenant, property manager or organisation that books or receives our services.
1.3 Services means any rubbish clearance, waste removal, bulky item collection, garden waste removal, commercial waste collection, or associated work we agree to provide.
1.4 Site or Premises means the property, land or location where the services are to be provided.
1.5 Waste means any items, materials or substances to be collected, removed or disposed of as part of our services, excluding any prohibited or hazardous materials that we are not licensed or able to handle.
2.1 We provide on-demand and scheduled rubbish clearance and waste collection services for domestic and commercial customers within our service area. The exact services provided will be as described in your booking confirmation.
2.2 Our services generally include the loading of waste from accessible areas at the premises, transportation, and disposal or recovery at an authorised facility. We will not be responsible for dismantling or disconnecting fixtures unless expressly agreed in advance.
2.3 We reserve the right to refuse to remove any items that we reasonably consider unsafe, unlawful, excessively heavy, contaminated, or outside the agreed scope of work, including any waste that we are not properly licensed to handle.
3.1 Bookings may be made by telephone, email, online form, or other methods we make available from time to time. A booking is an offer by you to purchase services in accordance with these terms.
3.2 When making a booking you must provide accurate information about the type, approximate volume and location of the waste, along with access details and any relevant site information. Our quotation and allocation of resources will rely on the information you provide.
3.3 A booking will only be accepted when we confirm via email, text message, or other written confirmation, at which point a contract will come into existence between you and us.
3.4 We may, at our discretion, require a site visit or request photographs to confirm the nature and volume of the waste before finalising the quotation or booking.
4.1 Any price indications given prior to our confirmation are estimates based on the information provided by you. We may revise the price if the actual volume, weight or nature of the waste differs from that described or if access is more difficult than stated.
4.2 Unless otherwise stated, prices are based on factors such as the volume or weight of waste, loading time, access to the premises, and disposal or recycling costs. Additional charges may apply for difficult access, parking costs, waiting time, or the handling of particular materials as notified to you.
4.3 You will be informed of any change to the quoted price before or during the service where possible. If you do not agree to the revised price, we may cancel the service and charge a reasonable call-out or cancellation fee to cover our costs.
5.1 Unless otherwise agreed in writing, payment is due immediately on completion of the service. We accept payment by cash, card or other methods we specify from time to time.
5.2 For business customers, we may, at our discretion, agree credit terms. Where such terms are agreed, invoices are payable within the period stated on the invoice. If payment is not made by the due date, we reserve the right to charge interest and reasonable debt recovery costs in line with applicable legislation.
5.3 We may require a deposit or prepayment for certain bookings, particularly larger jobs or commercial contracts. Any deposit will be deducted from the final amount payable.
5.4 All prices are stated exclusive of any applicable tax unless clearly indicated otherwise. If applicable, tax will be added at the prevailing rate.
6.1 You may cancel or reschedule your booking by giving us notice. Where possible, we ask that you provide at least 24 hours notice before the scheduled arrival time.
6.2 If you cancel less than 24 hours before the agreed time, or if we attend the premises and are unable to carry out the service due to reasons within your control, we may charge a cancellation or call-out fee to cover our wasted costs and time.
6.3 We will use reasonable endeavours to attend at the agreed date and time, but these times are estimates and may be subject to change due to traffic, weather, operational issues or other circumstances beyond our reasonable control. If we need to reschedule, we will notify you as soon as reasonably practicable and arrange an alternative time.
6.4 If we are unable to provide the service due to reasons within our reasonable control and cannot agree a suitable alternative time with you, any advance payment you have made for the affected service will be refunded.
7.1 You must ensure that we have safe and reasonable access to the premises and to the waste to be collected. This includes arranging suitable parking or parking permits where necessary and ensuring that any gates, doors or access routes are open and unobstructed.
7.2 You are responsible for ensuring that the waste presented for collection is as described at the time of booking and that it does not contain prohibited, hazardous or sharp materials that may cause injury or require special handling beyond what was agreed.
7.3 You, or a representative over the age of 18, should be present at the premises at the time of collection unless we have agreed in advance to undertake the service in your absence. Where you are not present, our assessment of the waste and the work carried out will be final.
7.4 You must not ask our staff to carry out work that falls outside the agreed service or that may be unsafe or unlawful. Our staff may decline to follow any instructions that they reasonably consider to be inappropriate or hazardous.
8.1 We operate in accordance with applicable UK waste management and environmental regulations. We will transport and dispose of waste only at authorised facilities and in a lawful and responsible manner.
8.2 You confirm that you have the right to dispose of the waste and that it does not include items that are unlawfully obtained or that you are not entitled to discard.
8.3 Certain types of waste, including but not limited to asbestos, clinical waste, chemicals, oils, gas bottles, certain electrical items, and other hazardous materials, may be subject to additional rules or may be refused altogether if we are not licensed or equipped to handle them.
8.4 If restricted or hazardous materials are found within the waste without prior disclosure, we may decline to remove them, or we may apply additional charges to cover specialist handling and disposal. We may also, where required, notify the appropriate authorities.
8.5 We will provide you with a waste transfer note or similar documentation where required by law and you agree to provide any information reasonably needed for this purpose.
9.1 We will exercise reasonable care and skill in providing our services. However, you acknowledge that some risk of minor damage is inherent in moving bulky items and waste, particularly where access is tight or where items are already worn or defective.
9.2 We shall not be liable for any pre-existing damage to property or items, fair wear and tear, or any damage arising from defects in the premises or items cleared, such as weak floors, loose tiles, unstable structures, or latent defects.
9.3 Our liability for loss or damage to property arising from our negligence shall, in any event, be limited to the reasonable cost of repair or replacement and capped at the total price paid or payable for the specific service during which the incident occurred, unless otherwise required by law.
9.4 We do not accept liability for any indirect or consequential loss, loss of profits, business interruption, or loss of opportunity arising out of or in connection with the services, except where such limitation is not permitted by law.
9.5 Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other matter which cannot be excluded or limited under applicable law.
10.1 Before we commence clearance work, you must remove any valuables, personal documents, or items that you do not intend to dispose of. We will treat all items presented to us for collection as waste with your consent to remove and dispose of them.
10.2 We are not responsible for checking the contents of bags, boxes, furniture, drawers, or containers that you ask us to remove. We accept no liability for any loss of items mistakenly included in the waste.
10.3 If we discover any items that appear to be of significant value or importance, we will, where reasonably practicable, bring them to your attention if you are present. However, we cannot guarantee that any such items will be identified or preserved.
11.1 We are committed to operating safely and in compliance with relevant health and safety requirements. Our staff may assess risks on site and may adapt the method of work or decline to proceed if they believe conditions are unsafe.
11.2 You agree not to expose our staff to any avoidable risks and to inform us of any known hazards at the premises, including structural issues, dangerous animals, or hazardous substances.
11.3 You must keep children, pets and other bystanders away from the working area while we are carrying out the services.
12.1 We shall not be in breach of contract or otherwise liable for any delay in performing, or failure to perform, any of our obligations where such delay or failure results from events, circumstances or causes beyond our reasonable control. These may include extreme weather, traffic disruption, accidents, strikes, acts of government, or other unforeseen events.
12.2 If an event beyond our control occurs that affects our ability to provide the services, we will contact you as soon as reasonably possible to arrange a new appointment or to discuss alternatives.
13.1 If you are dissatisfied with any aspect of our service, you should notify us as soon as possible, ideally within 48 hours of the service being carried out, providing full details and any supporting information.
13.2 We will investigate your complaint and aim to respond within a reasonable timescale. Where appropriate, we may offer to return to the premises to assess the issue, carry out corrective work, or agree another form of resolution.
13.3 These terms do not affect your statutory rights as a consumer where applicable.
14.1 We will collect and use personal information such as names, contact details, service addresses and payment information only as necessary to process bookings, provide services, manage our accounts, and comply with legal obligations.
14.2 By using our services, you consent to our use of your information for these purposes. We will take reasonable steps to keep your data secure and will not sell your personal details to third parties.
15.1 We may update or vary these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your contract with us.
15.2 We may assign or transfer our rights and obligations under the contract to another organisation, provided that this does not materially affect your rights under the contract.
15.3 You may not transfer your rights or obligations under the contract without our prior written consent.
16.1 If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable by any court or competent authority, the remaining provisions shall continue in full force and effect.
17.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them, or the services we provide, shall be governed by and construed in accordance with the laws of England and Wales.
17.2 You and we both agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
By placing a booking with Rubbish Clearance Brompton, you confirm that you have read, understood and agree to be bound by these Terms and Conditions.
Read the UK service terms and conditions for Rubbish Clearance Brompton, covering bookings, payments, cancellations, liability, waste regulations and governing law for local rubbish removal and waste collection services.
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