This Privacy Policy explains how Rubbish Clearance Brompton collects, uses, stores and protects your personal data when you use our rubbish clearance and related services. It applies to all Rubbish Clearance Brompton customers and potential customers located in our service area, including residents, landlords, letting agents, businesses and other organisations who contact us or use our services.
We are committed to processing your personal data in a lawful, fair and transparent manner and in accordance with the requirements of the UK General Data Protection Regulation and the Data Protection Act 2018.
Rubbish Clearance Brompton is the organisation responsible for determining how and why your personal data is processed when you use our services. For the purposes of data protection law, we are the data controller in relation to the personal data described in this Privacy Policy.
If you have any questions about this Privacy Policy, how we handle your data, or if you wish to exercise any of your data protection rights, you can contact us using the contact details published on our main customer documents or by using the contact details provided when you arrange a collection or request a quotation.
The type of personal data we collect depends on how you interact with us and which services you use. We may collect and process the following categories of data:
Identification and contact details, such as your name, address, service address, email address and telephone number.
Service and booking information, such as details of the waste you want collected, preferred dates and times, access instructions, photographs you provide to describe items or locations, and notes relevant to completing the job safely and efficiently.
Billing and payment information, such as invoice details, payment status and transaction records. Where payments are processed by a third party, we usually receive limited information sufficient to confirm that a payment has been made, rather than full card details.
Communications data, including emails, text messages, call notes and other correspondence between you and us in relation to enquiries, quotations, bookings, complaints, feedback or follow up services.
Marketing preferences, such as your consent decisions and preferences about receiving service updates, offers or reminders.
Technical and usage information, which may include information collected when you visit our website or interact with our digital channels, such as your approximate location, device and browser type, and pages viewed. This is generally collected in an aggregated or pseudonymised form where possible.
We collect personal data directly from you when you contact us, request a quotation, make a booking, use our services, provide feedback, or communicate with us by phone, email, message or through our online forms.
We may also receive personal data indirectly from third parties such as letting agents, landlords, property managers or other individuals who arrange rubbish clearance services on your behalf or provide your details as a point of contact for access to a property. In such cases, we treat that information in accordance with this Privacy Policy.
We rely on one or more of the following lawful bases under data protection law when processing your personal data:
Performance of a contract. We process your data where it is necessary to provide our services, including giving quotations, managing bookings, collecting rubbish, issuing invoices, and dealing with queries about completed work.
Compliance with legal obligations. We may need to process certain information to meet our legal and regulatory obligations, for example relating to waste transfer documentation, accounting rules, record keeping, tax and other statutory requirements.
Legitimate interests. We process personal data where this is necessary for our legitimate business interests or those of a third party, and where your interests and fundamental rights do not override those interests. This includes managing and improving our services, handling customer queries, preventing and investigating misuse or fraud, and keeping basic records of work carried out.
Consent. In some cases, we rely on your consent, for example for certain direct marketing communications or where we collect optional information not necessary for providing the service. Where we rely on consent, you have the right to withdraw your consent at any time.
We use the personal data we collect for the following purposes:
To provide our services, including supplying quotations, confirming bookings, arranging access, carrying out rubbish clearance, and issuing invoices and receipts.
To communicate with you about your enquiry or booking, including confirming arrangements, notifying you of any changes or delays, and responding to your questions or complaints.
To maintain business records, such as service histories, invoices, payments, waste transfer notes and other documentation that may be required for regulatory or audit purposes.
To improve our operations and customer experience, including training staff, reviewing service quality, and developing new or improved services.
To send you marketing communications where you have given your consent or where we are otherwise permitted to do so by law. You can opt out of such communications at any time.
To protect our business and customers, including verifying identity where appropriate, preventing fraud or misuse, and managing disputes or legal claims.
We keep your personal data only for as long as necessary to fulfil the purposes for which it was collected, including meeting any legal, accounting or reporting requirements.
In general, we will keep core customer and service records for a period based on applicable limitation periods for legal claims and regulatory obligations. Financial records and documents may be kept for a longer period where required by tax or accounting rules. Marketing data will typically be kept while you remain an active customer or until you withdraw your consent or object to such processing.
When personal data is no longer required for the purposes for which it was collected and there is no legal requirement to keep it, we will securely delete it or anonymise it so that it can no longer be associated with you.
We do not sell your personal data. We may share limited personal data with trusted third parties who act as data processors on our behalf to help us deliver our services and operate our business. These may include:
IT and hosting providers who store data or provide systems we use to manage bookings, communications and records.
Payment service providers who process card or online payments on our behalf.
Waste transfer and disposal partners, where sharing address or job details is necessary to complete the collection and lawful disposal of waste.
Professional advisers, such as accountants, lawyers or auditors, where this is necessary to obtain professional advice or meet legal obligations.
Each processor is required to act only on our instructions, to protect your data and to implement appropriate security measures.
We may also share information with law enforcement, regulators or other authorities where required by law or where it is necessary to protect our rights, property or the safety of our staff or others.
Where personal data is transferred outside the United Kingdom by our processors or service providers, we will take steps to ensure that appropriate safeguards are in place, such as the use of standard contractual clauses or equivalent measures permitted under data protection law.
We use appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction or damage. These measures include restricting access to personal data to staff and processors who need it for their role, using secure systems, and training staff on data protection responsibilities.
While we take reasonable steps to protect your data, no method of transmission or storage is completely secure. You should take care when sending information to us, particularly by email or other electronic means.
Under data protection law, you have a number of rights in relation to your personal data. These include:
The right of access. You can request confirmation of whether we process your personal data and obtain a copy of that data, along with certain information about how it is used.
The right to rectification. You can ask us to correct or complete any inaccurate or incomplete personal data we hold about you.
The right to erasure. In certain circumstances, you can ask us to delete your personal data, for example where it is no longer needed for the purposes for which it was collected and there is no legal reason to keep it.
The right to restriction. You can ask us to restrict the processing of your data in particular situations, such as while we are verifying its accuracy or considering an objection you have raised.
The right to object. You can object to our processing of your personal data where we rely on legitimate interests as our lawful basis, and you believe your rights override those interests. You also have the right to object at any time to the use of your data for direct marketing.
The right to data portability. In certain cases, you can request that we provide your personal data in a structured, commonly used and machine readable format and transmit it to another organisation where this is technically feasible.
Where we rely on your consent to process your data, you have the right to withdraw your consent at any time. This will not affect the lawfulness of any processing carried out before you withdrew consent.
To exercise any of these rights, please contact us using the details provided in the Who We Are section. We may need to verify your identity before responding to your request. There is normally no fee to exercise your rights, but we may charge a reasonable fee or refuse a request where it is manifestly unfounded or excessive.
If you are concerned about how we handle your personal data, we encourage you to contact us first so we can try to resolve the issue. You also have the right to lodge a complaint with the relevant supervisory authority for data protection if you believe that your rights have been infringed.
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or how we process personal data. Any updated version will apply to all customers and potential customers in the Rubbish Clearance Brompton service area from the date it is made available. We recommend that you review this Privacy Policy periodically to stay informed about how we protect your data.
Read how Rubbish Clearance Brompton collects, uses, stores and protects your personal data in line with the UK GDPR, including your rights and how to exercise them.
Get a quote
Finding the ideal place to settle down can be a daunting task with countless factors to consider....
Nestled in the heart of London's bustling metropolis lies a hidden gem that captures the essence...
Investing in Brompton property can be a lucrative venture if done with careful planning and...
Planning a party is no small feat, especially when it's happening in a bustling area like Brompton.
Selling a home can be a daunting task, but with the right knowledge and preparation, it can be a...
Waste management has become an increasingly important issue in modern society as the amount of...
(64)
Please fill out the form below to send us an email and we will get back to you as soon as possible.
